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Refund Policy

The last update of this Refund Policy is 08.06.2023
Refunds for a mLite mobile and web application, description and features of which are provided on the Site under a single domain name and\or Apple App Store and Google App Store (hereinafter - mLite Software) purchasing shall be regulated by this Refund Policy.
If you bought mLite Software via third-party online shop (third-party resellers) and wish to get a refund, you have to apply for refund to your reseller, where you bought mLite Software. More details you can find here.

1. General

In case you have technical issues with the Software, which cannot be fixed by mLite Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to[email protected]
Subject to the applicable law and to this Refund Policy conditions, you may be eligible to receive a full refund within 14 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.
No refund will be issued after 14 days have elapsed since the purchase date.
The claim for refund may apply only to the primary (first) mLite subscription.
If you purchased additional subscription/s in another order, no refund will be issued.
Your refund may be issued only once. If you buy another mLite subscription at a later time, it will not be subject to the same refund request.
No refund will be issued in case a user refuses to re-install or re-link mLite Software in the event of the performed upgrade of the operating system on the target device.
No refund will be issued in case a user’s target device is not in compliance with the mLiteCompatibility Policy.
No refund will be issued in case the target device has lost connection with mLite subscription due to the absence of Internet access, factory reset or update to the latest operating system version.
No refund can be issued to a user in case the reasons for a refund are completely beyond mLite’s control. They include, but are not limited to:
  • a target phone is not owned by a user or target phone is not used by your child or ward;
  • a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  • the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of mLite Software;
  • update of operating system of a target phone;
  • a target phone was reset to original factory settings;
  • a user does not follow the installation guidelines of our customer support team via email;
  • a user does not accept technical assistance;
  • a user does not have physical access to a target phone or has forgotten the password to unlock it;
  • a user did not receive the data that had been saved on a target phone before mLite was installed on it;
  • a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada.
  • personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  • mLite Software was unlinked or damaged by anti-virus software, target device’s owner or other services.

2. Refund procedure

You are required to send your refund request to mLite Billing Department at [email protected]. We do not accept refund requests made via Live Chat or by telephone. The refund decision shall be made as soon as possible. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount to cover fees charged by banks and payment processing companies.