Frequently Asked Question

1. What is mLite?

mLite is a parental control app that helps parents to monitor your kids' online activities and track the cell phone's location in real time.

2. How does it work?

In order to install and use mLite app, you need to have your phone (Parent) and your child's phone (Child).

After that, you need to install mLite app on both phones and open it.

  • On your Parent phone, you need to purchase the subscription and once payment is processed simply register an account using instructions and proceed with the installation guide for Parent device.
  • On your Child phone, you need to open mLite app and choose 'Switch to Child'. Then proceed with the installation guide for Child devices.

Connection can be established only if you have two phones in your hands, you need to follow instructions on both phones. The procedure usually takes just 5 minutes.

3. What can I monitor on my Child phone?

  • If you Child phone is an iPhone you will be able to monitor: 1) Real-time GPS locations, 2) Contact list, 3) Set up Panic button
  • If you Child phone is an Android you will be able to monitor: 1) Real-time GPS locations, 2) Contact list, 3) Call log list, 4) Text messages, 5) Installed apps, 6) Set up Panic button, 7) Set up Geo-fence.

4. What happens after the purchase?

As soon as the payment is approved on Parent phone it will ask you to create an account using the valid email address (we recommend to use the one that is used for the payment).

If you have problems creating an account after the purchase, please re-open the app and click ‘Restore purchase’, it should bring you to account creation process.

If the problem still exists, please report to [email protected]

5. Why there are no updates in my Parent account?

During the installation process mLite requests permissions on the Child phone that have to be granted properly. If mLite doesn’t capture any information after installation it means that permissions haven’t been granted properly and you need to check it on the Child phone.

  • If your Child phone is an Android. Open mLite on Child phone > click Settings > Permissions > Make sure that all permissions are granted > Restart Child phone.
  • If your Child phone is an iPhone. Open phone Settings on Child iPhone > find mLite application > Maker sure that all permissions are granted > Restart Child phone.

If it doesn’t help and there is still no information on your Parent dashboard you need to re-install mLite on both devices and connect them again using installation guide. If re-installation doesn’t help, please report to [email protected] to get assistance from our support team.

6. Why the location of my Child phone doesn’t update?

mLite uses an advanced algorithm in tracking the location by first checking a GPS signal. If the signal is weak, then mLite will use the CellID method of locating the target phone: method, which approximates the target's location by using information from the surrounding cell towers. And if both methods fail, the signal will not get updated.

Please make the following steps on the phone in order to improve the location feature updates:

  • If Child phone is an Android. Open Child phone Settings > Connections > Location > Make sure that Locations are enabled and set to High Accuracy.
  • If Child phone is an iPhone. Open Child phone Settings > Privacy > Locations Services > Make sure that Locations are enabled.

7. How can I cancel an automatic charge?

a) If you purchased mLite in the Apple Store:

  • Launch App Store
  • In the top right corner click on your profile icon
  • Click on your Apple ID
  • Sign in if needed
  • Scroll down and tap "Manage App Subscriptions"
  • Choose mLite subscription that you want to cancel
  • Disable subscription.

b) If you purchased mLite in the Play Store:

  • Open Google PlayStore
  • tap at the top left corner of the screen on three horizontal lines button
  • choose the Accounts menu
  • choose Subscriptions
  • tap on subscription with a mane mLite
  • tap Cancel button and then Cancel Subscription
  • The subscription will then disappear.

8. How can I get a refund?

a) If you purchased mLite in the Apple Store:

  • Go to Apple's problem reports page. The first step is to open your web browser and access Apple's problem reports page, which can be found at http://reportaproblem.apple.com/. Once accessed, simply log in with your Apple ID.
  • Find the purchase you want refunded. Once you've logged in to Apple's Report a Problem page, select the appropriate tab (All, Music, Movies, TV Shows, Apps, or Books) and find the purchase that you want refunded.
  • Submit your refund application. Once you've located the app that you want to be refunded, simply select 'Report a Problem' to the right of the purchase. From here, you'll need to select the reason you want the refund and then fill in the description as appropriate. Once you've filled out all relevant information, simply click 'Submit’.

b) If you purchased mLite in the Play Store:

Please, follow regular procedure for Play Store purchases: https://support.google.com/googleplay/answer/2479637?hl=en